Strategic Account Manager (Remote, Houston)

Blacksmith Agency; Houston (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Strategic Account Manager you own an established book of recurring agency clients, retaining them and growing their spend.

You will upsell, expand projects, and work with strategists and delivery teams to ensure clients hear one clear voice, while meeting a seven-figure annual quota across retention and upsells. This is a full-time, remote role.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.

Responsibilities

• Own retention across your client book and renewals.
• Identify and close upsells and expansion opportunities.
• Meet a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a single client voice.

Skills

Account management

Client relationship management

Quota carrying

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Strategic Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.