Strategic Account Manager - Renewals & Growth (Remote)

Rillet; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k)

Flexible PTO

Paid parental leave

Job summary

Rillet is seeking an Account Manager to partner with post-sale and GTM teams to define operational excellence within Account Management and to drive renewal strategies that unlock the full value of customers’ investment in Rillet’s AI-native ERP.

You will own renewal cycles, build scalable playbooks, and collaborate across Head of Customer Success and executive leadership to influence product, go-to-market, and long-term business outcomes.

Qualifications

• 3+ years of experience in SaaS account management.
• Demonstrated ability to own renewal cycles and run commercial negotiations.
• Experience building or improving processes for renewals, forecasting, or expansion.
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams.
• Strong commercial acumen: pricing, value articulation, and business outcomes.
• Excellent communication and relationship-building skills, especially with senior finance leaders.
• Ability to partner cross-functionally and drive alignment in a fast-moving environment.
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.

Responsibilities

• Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
• Build and operationalize renewal and upsell playbooks, including forecasting frameworks, account plans, customer review cadences, and internal processes.
• Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team.
• Collaborate with Accounting Success Managers to deliver seamless customer experiences and ensure renewal success.
• Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
• Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
• Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
• Reduce churn risk through proactive communication and strategic engagement.

Skills

SaaS account management

Renewals management

Forecasting

Cross-functional collaboration

Tools

CRM (Salesforce)

Job description

Rillet is seeking an Account Manager to partner with post-sale and GTM teams to define operational excellence within Account Management and to drive renewal strategies that unlock the full value of customers’ investment in Rillet’s AI-native ERP.

You will own renewal cycles, build scalable playbooks, and collaborate across Head of Customer Success and executive leadership to influence product, go-to-market, and long-term business outcomes.