Strategic Account Manager – Produce Tech (Remote)

Strella; Pennsylvania; On-site; USD 90,000 - 140,000; Full time

Job summary

Strella is seeking an Account Manager to own customer success for its ripening and shelf-life intelligence platform. You will deploy, support, and manage enterprise accounts across the East Coast, collaborating with Sales and Revenue leadership to drive renewals and expansions.

You will work with operations, QA, and leadership teams to design, deploy, and optimize Strella solutions. The role blends hardware and software expertise with strong relationship management to grow adoption and retain

Qualifications

• 5+ years managing complex B2B or enterprise customer relationships.
• Strong business acumen to understand customer priorities and objectives.
• Ability to communicate across frontline operations to senior executives.
• Highly organized, analytical, and process-oriented with multiple accounts.
• Comfortable working with hardware and software in operational environments.
• Travel regularly to customer sites, primarily across the Eastern U.S.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Spanish fluency strongly preferred; fresh produce or supply‑chain experience a plus.

Responsibilities

• Build trusted, long-term relationships across customer organizations.
• Support renewals, expansions, and upsell opportunities with demonstrated value.
• Develop understanding of stakeholders to drive adoption and expansion.
• Provide technical input during late-stage sales conversations and site rollouts.
• Be the primary technical contact and coordinate with Eng/Prod resources.
• Translate technical insights into actionable recommendations for execs.

Skills

B2B account management

Customer relationship management

Cross-functional collaboration

Analytical thinking

Hardware & software fluency

Travel willingness

Education

Bachelor's degree

MBA preferred

Tools

CRM

ERP

WMS

Operational data platforms

Job description

Strella is seeking an Account Manager to own customer success for its ripening and shelf-life intelligence platform. You will deploy, support, and manage enterprise accounts across the East Coast, collaborating with Sales and Revenue leadership to drive renewals and expansions.

You will work with operations, QA, and leadership teams to design, deploy, and optimize Strella solutions. The role blends hardware and software expertise with strong relationship management to grow adoption and retain