Remote Strategic Account Manager – Growth & Upsell

Wasatch Property Management, Inc.; Utah; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Career development

Mental health program

Paid time off

Medical leave

Childcare reimbursement

Education reimbursement

401k matching

Healthcare coverage

Job summary

MarketStar in UT - Remote is seeking an Account Manager to support existing customers, drive upsell opportunities, and manage relationships. You will lead outreach, grow usage and spend, and rely on data-driven pipeline reviews to forecast and hit targets.

The role emphasizes CRM logging, cross-team collaboration, and delivering customer insights. The position requires strong relationship-building, goal orientation, and comfort with data interpretation and presentations.

Qualifications

• Strong time and project management organizational skills.
• Proficiency with using Microsoft Office and/or Google Suites.
• Demonstrated ability to build relationships.
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals.
• Able to multi-task, manage time effectively and adapt to change.
• Able to analyze and interpret data to develop and implement strategic plans is preferred.

Responsibilities

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support.
• Work with existing customers to build brand awareness and increase their usage and spend.
• Use client provided and self- guided training resources to stay up to date on knowledge of the product.
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly targets.
• Record customer interactions and engagement in CRM.
• Build and manage both Internal MarketStar team and external client counterpart relationships.
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Use data to drive planning and success.
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Other applicable duties as assigned.

Skills

Time management

Relationship building

Written communication

Verbal presentation

Sales goals

Multi-tasking

Data interpretation

Tools

Microsoft Office

Google Suites

Job description

MarketStar in UT - Remote is seeking an Account Manager to support existing customers, drive upsell opportunities, and manage relationships. You will lead outreach, grow usage and spend, and rely on data-driven pipeline reviews to forecast and hit targets.

The role emphasizes CRM logging, cross-team collaboration, and delivering customer insights. The position requires strong relationship-building, goal orientation, and comfort with data interpretation and presentations.