Senior Customer Success Lead — Growth & Renewals

Strella co; New York, Northern (NY, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Strella is hiring a Customer Success Lead to own and grow strategic relationships with key accounts in a fast-growing AI-powered research platform. You will drive renewals, identify expansion opportunities, and develop repeatable CS playbooks across onboarding, adoption, and value realization.

You will manage and coach a CS team, align with Sales, Product, and Marketing, and push for high retention and net revenue outcomes while shaping Strella's customer success function from the ground up.

Qualifications

• 8-10+ years in customer success, account management or related role.
• Experience owning renewals and expansion revenue.
• Experience mentoring direct reports or readiness for people leadership.

Responsibilities

• Own the Customer Relationship with Strella's key accounts and executives.
• Drive renewals and growth by forecasting risk and executing upsell opportunities.
• Build repeatable onboarding, adoption, QBRs, renewals and expansion playbooks.
• Lead and coach a CS team, set goals and provide feedback, supporting career growth.
• Partner cross-functionally with Sales, Product, Engineering and Marketing.

Skills

Customer Success

Account Management

Renewals

Upsell

Leadership

Job description

Strella is hiring a Customer Success Lead to own and grow strategic relationships with key accounts in a fast-growing AI-powered research platform. You will drive renewals, identify expansion opportunities, and develop repeatable CS playbooks across onboarding, adoption, and value realization.

You will manage and coach a CS team, align with Sales, Product, and Marketing, and push for high retention and net revenue outcomes while shaping Strella's customer success function from the ground up.