Strategic Account Manager — Remote Growth

MarketStar; Utah; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Mental health program

Generous Paid Time Off

Paid medical leave

401k match

Healthcare coverage

Job summary

MarketStar is seeking an Account Manager to support our growing team from Utah, with remote work options. You will work with existing customers, identify opportunities to improve their experience, and effectively upsell. You will draw on client data to inform strategic decisions and achieve targets.

Expect to manage CRM, build internal and client relationships, and lead regular performance reviews. The role emphasizes data-driven planning and customer insights in a dynamic tech environment.

Qualifications

• Strong time and project management organizational skills.
• Proficiency with using Microsoft Office and/or Google Suites.
• Demonstrated ability to build relationships.
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals.
• Able to multi-task, manage time effectively and adapt to change.
• Able to analyze and interpret data to develop and implement strategic plans is preferred.
• Previous experience with account management or prior experience in sales or technology preferred.

Responsibilities

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage both Internal MarketStar team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
• Use data to drive planning and success
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Other applicable duties as assigned

Skills

Time management

Relationship building

Presentation skills

Sales goals

Multi-tasking

Data analysis

Account management

Technology sales

Tools

Microsoft Office

Google Suites

Job description

MarketStar is seeking an Account Manager to support our growing team from Utah, with remote work options. You will work with existing customers, identify opportunities to improve their experience, and effectively upsell. You will draw on client data to inform strategic decisions and achieve targets.

Expect to manage CRM, build internal and client relationships, and lead regular performance reviews. The role emphasizes data-driven planning and customer insights in a dynamic tech environment.