Strategic Account Manager – Operational Client Partner (Remote)

Value Apothecaries; Carrollton (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Cencora in Carrollton, TX seeks an experienced Strategic Account Manager to own manufacturer-sponsored specialty distribution programs. You will manage from launch through ongoing operations, focusing on logistics, processes, and issue resolution, while collaborating with cross-functional teams.

This role is 70% tactical and 30% strategic, requiring proactive problem solving, strong ownership, and excellent communication with clients and internal partners.

Qualifications

• Minimum of 5 years of account management experience, ideally within pharmaceutical, specialty distribution, healthcare, supply chain, or related industry.
• Experience supporting complex client programs, operational workflows, or strategic business relationships.
• Demonstrated success in roles requiring both client-facing relationship management and tactical execution.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client's organization.
• Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution.
• Proactively identify and implement solutions and services that address client needs and support business objectives.
• Deliver an exceptional client experience by consistently exceeding service expectations.
• Lead program coordination across all ICs functional areas, including: Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption.
• Communicate clearly and consistently with all stakeholders through issue resolution.
• Manage program timelines, priorities, and deliverables to ensure successful execution.
• Design, document, implement, and improve program processes and workflows.

Skills

Account management

Client relationships

Operations

Problem solving

Communication

Project management

Process design

Leadership

Education

Bachelor's degree in business administration or related field

Job description

Cencora in Carrollton, TX seeks an experienced Strategic Account Manager to own manufacturer-sponsored specialty distribution programs. You will manage from launch through ongoing operations, focusing on logistics, processes, and issue resolution, while collaborating with cross-functional teams.

This role is 70% tactical and 30% strategic, requiring proactive problem solving, strong ownership, and excellent communication with clients and internal partners.