Strategic Account Manager

Value Apothecaries; Carrollton (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Cencora in Carrollton, TX seeks an experienced Strategic Account Manager to own manufacturer-sponsored specialty distribution programs. You will manage from launch through ongoing operations, focusing on logistics, processes, and issue resolution, while collaborating with cross-functional teams.

This role is 70% tactical and 30% strategic, requiring proactive problem solving, strong ownership, and excellent communication with clients and internal partners.

Qualifications

• Minimum of 5 years of account management experience, ideally within pharmaceutical, specialty distribution, healthcare, supply chain, or related industry.
• Experience supporting complex client programs, operational workflows, or strategic business relationships.
• Demonstrated success in roles requiring both client-facing relationship management and tactical execution.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client's organization.
• Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution.
• Proactively identify and implement solutions and services that address client needs and support business objectives.
• Deliver an exceptional client experience by consistently exceeding service expectations.
• Lead program coordination across all ICs functional areas, including: Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption.
• Communicate clearly and consistently with all stakeholders through issue resolution.
• Manage program timelines, priorities, and deliverables to ensure successful execution.
• Design, document, implement, and improve program processes and workflows.

Skills

Account management

Client relationships

Operations

Problem solving

Communication

Project management

Process design

Leadership

Education

Bachelor's degree in business administration or related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: Carrollton, TX (remote)

Schedule: Full-time

Travel: Approximately 10%

Individual contributor role

Position Summary

Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs . This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs. Unlike a traditional account manager role, this position is highly tactical in nature , with a strong focus on operations, processes, procedures, issue resolution, and day-to-day execution . The role is approximately 70% tactical and 30% strategic , making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships. The Strategic Account Manager is a self-starter and independent contributor who can think critically, solve problems proactively, and move forward with urgency and ownership. This individual will collaborate across multiple functional teams and act as a trusted client partner while ensuring programs run smoothly and efficiently.

Key Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs
• Act as a strategic client partner and extension of the client's organization
• Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution
• Proactively identify and implement solutions and services that address client needs and support business objectives
• Deliver an exceptional client experience by consistently exceeding service expectations
• Lead program coordination across all ICs functional areas, including: Client Financial Services
  Customer Service
  Distribution Centers
  Quality and Compliance
  Training
  Business Solutions
  IT
• Troubleshoot operational issues , identify root causes, and implement effective solutions quickly while minimizing disruption
• Communicate clearly and consistently with all stakeholders through issue resolution
• Manage program timelines, priorities, and deliverables to ensure successful execution
• Design, document, implement, and improve program processes and workflows
• Lead document and process change management in alignment with manufacturer requirements and quality standards
• Proactively identify opportunities to improve services , enhance efficiency, and support client business objectives
• Assist in the development of training materials and curriculum in partnership with the ICS Training Department
• Develop and maintain statements of work, custom work instructions, contracts, and other program documentation
• Create and deliver impactful client presentations and updates as needed
• Travel as needed for on-site client meetings, approximately 10%
• Perform other duties as assigned

Education

Bachelor's degree in business administration, accounting, finance, marketing, communications, computer science, or a related field OR an equivalent combination of education and experience

Experience

Minimum of 5 years of account management experience , ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry

Experience supporting complex client programs, operational workflows, or strategic business relationships

Demonstrated success in roles requiring both client-facing relationship management and tactical execution

Preferred Skills and Competencies

• Strong critical thinking and analytical problem-solving skills
• Proactive, independent, and action-oriented approach to work
• Strong sense of ownership and accountability
• Ability to work as a self-starter with minimal supervision
• Strong communication skills, both written and verbal
• Excellent collaboration skills with the ability to work effectively across multiple teams
• Ability to identify issues, assess impacts, and move solutions forward quickly
• Experience with process design, project management, and program implementation
• Strong organizational skills with the ability to manage multiple priorities in parallel
• Understanding of client business models, pain points, workflow needs, and service solutions
• Ability to make consultative recommendations while staying grounded in operational realities
• Strong presentation skills and confidence interacting with internal and external stakeholders

What Makes This Role Different

This is not a traditional relationship-only account management role