Strategic Account Manager

Mwiah; Carrollton (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Cencora, Inc. is seeking a Strategic Account Manager in Carrollton, TX (remote) to own and optimize manufacturer-sponsored specialty distribution programs. You will lead client relationships, coordinate across departments, and resolve operational issues to ensure flawless program execution.

Travel up to 10% for on-site meetings. The role emphasizes tactical operations with some strategic initiatives, requiring 5+ years in account management within pharma or related sectors, and excellent

Qualifications

• Minimum 5 years in account management, ideally in pharmaceutical, specialty distribution, healthcare, supply chain, or related industry.
• Strong critical thinking and analytical problem-solving abilities.
• Proactive, independent and action-oriented approach to work.
• Strong sense of ownership and accountability.
• Ability to be a self-starter with minimal supervision.
• Ability to identify issues, assess impacts and move solutions quickly.
• Strong organizational skills with the ability to manage multiple priorities in parallel.
• Understanding of client business models, pain points, workflow needs and service solutions.
• Ability to make consultative recommendations while staying grounded in operational realities.
• Strong collaboration skills across multiple teams.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client's organization.
• Build and maintain strong relationships with clients, internal teams, and external stakeholders.
• Proactively identify and implement solutions and services to address client needs.
• Lead program coordination across ICS functions: Client Financial Services, Customer Service, Distribution Centers, Quality & Compliance, Training, Business Solutions, IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions with minimal disruption.
• Communicate clearly with all stakeholders through issue resolution.
• Manage program timelines, priorities, and deliverables to ensure successful execution.
• Design, document, implement, and improve program processes and workflows.
• Lead document and process change management in line with manufacturer requirements and quality standards.
• Proactively identify opportunities to improve services, efficiency, and client outcomes.
• Assist in developing training materials and curriculum with the ICS Training Department.
• Develop and maintain statements of work, contracts, and other program documents.
• Create and deliver impactful client presentations and updates as needed.
• Travel as needed for on-site client meetings (~10%).
• Other duties as assigned.

Skills

Account management

Critical thinking

Analytical thinking

Communication skills

Presentation skills

Project management

Team collaboration

Job description

* **Location:** Carrollton, TX (remote)* **Schedule:** Full-time* **Travel:** Approximately 10%* **Individual contributor role**Under the general direction of the Client Services Manager, the **Strategic Account Manager** serves as the primary point of contact and business owner for **manufacturer-sponsored specialty distribution programs**. This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs.Unlike a traditional account manager role, this position is **highly tactical in nature**, with a strong focus on **operations, processes, procedures, issue resolution, and day-to-day execution**. The role is approximately **70% tactical and 30% strategic**, making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships.* Serve as the **single point of contact** and business owner for manufacturer-sponsored specialty distribution programs* Act as a **strategic client partner** and extension of the client's organization* Build and maintain **strong relationships with clients, internal teams,** and **external stakeholders** to ensure successful program execution* Proactively identify and **implement solutions** and **services** that address client needs and support business objectives* **Lead program coordination** across all ICS functional areas, including:+ Client Financial Services+ Customer Service+ Distribution Centers+ Quality and Compliance+ Training+ Business Solutions+ IT* **Troubleshoot operational issues**, identify root causes, **and implement effective solutions** quickly while minimizing disruption* **Communicate clearly** and consistently with **all stakeholders** through issue resolution* **Manage program** **timelines, priorities, and deliverables** to ensure successful execution* Design, document, implement, and **improve program processes** and workflows* **Lead document and process change management** in alignment with manufacturer requirements and quality standards* **Proactively identify opportunities to improve services**, enhance efficiency, and support client business objectives* Assist in the **development of training materials and curriculum** in partnership with the ICS Training Department* Develop and maintain statements of work, custom work instructions, contracts, and other program documentation* Create and deliver **impactful client presentations** and updates as needed* Travel as needed for on-site client meetings, approximately 10%* Perform other duties as assigned- Deliver an **exceptional client experience** by consistently **exceeding service** expectations* Experience supporting complex client programs, operational workflows, or strategic business relationships* Demonstrated success in roles requiring both client-facing relationship management and tactical execution- Minimum of **5 years of account management experience**, ideally within the **pharmaceutical, specialty distribution, healthcare, supply chain, or related industry*** Strong **critical thinking** and analytical problem-solving skills* Proactive, independent, and action-oriented approach to work* Strong sense of ownership and accountability* Ability to work as a **self-starter** with minimal supervision* Strong communication skills, both written and verbal* Excellent collaboration skills with the ability to work effectively across multiple teams* Ability to identify issues, assess impacts, and move solutions forward quickly* Experience with **process design, project management, and program implementation*** Strong organizational skills with the ability to manage multiple priorities in parallel* Understanding of client business models, pain points, workflow needs, and service solutions* Ability to make consultative recommendations while staying grounded in operational realities* Strong presentation skills and confidence interacting with internal and external stakeholdersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers