Remote Strategic Account Manager — Operations & Programs

Mwiah; Carrollton (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Cencora, Inc. is seeking a Strategic Account Manager in Carrollton, TX (remote) to own and optimize manufacturer-sponsored specialty distribution programs. You will lead client relationships, coordinate across departments, and resolve operational issues to ensure flawless program execution.

Travel up to 10% for on-site meetings. The role emphasizes tactical operations with some strategic initiatives, requiring 5+ years in account management within pharma or related sectors, and excellent

Qualifications

• Minimum 5 years in account management, ideally in pharmaceutical, specialty distribution, healthcare, supply chain, or related industry.
• Strong critical thinking and analytical problem-solving abilities.
• Proactive, independent and action-oriented approach to work.
• Strong sense of ownership and accountability.
• Ability to be a self-starter with minimal supervision.
• Ability to identify issues, assess impacts and move solutions quickly.
• Strong organizational skills with the ability to manage multiple priorities in parallel.
• Understanding of client business models, pain points, workflow needs and service solutions.
• Ability to make consultative recommendations while staying grounded in operational realities.
• Strong collaboration skills across multiple teams.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client's organization.
• Build and maintain strong relationships with clients, internal teams, and external stakeholders.
• Proactively identify and implement solutions and services to address client needs.
• Lead program coordination across ICS functions: Client Financial Services, Customer Service, Distribution Centers, Quality & Compliance, Training, Business Solutions, IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions with minimal disruption.
• Communicate clearly with all stakeholders through issue resolution.
• Manage program timelines, priorities, and deliverables to ensure successful execution.
• Design, document, implement, and improve program processes and workflows.
• Lead document and process change management in line with manufacturer requirements and quality standards.
• Proactively identify opportunities to improve services, efficiency, and client outcomes.
• Assist in developing training materials and curriculum with the ICS Training Department.
• Develop and maintain statements of work, contracts, and other program documents.
• Create and deliver impactful client presentations and updates as needed.
• Travel as needed for on-site client meetings (~10%).
• Other duties as assigned.

Skills

Account management

Critical thinking

Analytical thinking

Communication skills

Presentation skills

Project management

Team collaboration

Job description

Cencora, Inc. is seeking a Strategic Account Manager in Carrollton, TX (remote) to own and optimize manufacturer-sponsored specialty distribution programs. You will lead client relationships, coordinate across departments, and resolve operational issues to ensure flawless program execution.

Travel up to 10% for on-site meetings. The role emphasizes tactical operations with some strategic initiatives, requiring 5+ years in account management within pharma or related sectors, and excellent