Remote Strategic Program Manager (Ops Lead)

Cencora, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Continuous training

Mentorship programs

Parental leave

Job summary

Cencora, Inc. is seeking a Strategic Account Manager in Carrollton, TX (remote option) to own manufacturer-sponsored distribution programs and manage operational needs from launch through ongoing delivery.

The role emphasizes hands-on execution (70%) with strategic input (30%), collaborating with multiple teams to optimize client programs and drive value. You will coordinate across departments, troubleshoot issues, and maintain strong client relationships while ensuring programs run smoothly and

Qualifications

• Minimum of 5 years of account management experience.
• Experience supporting complex client programs and operational workflows.
• Experience in pharmaceutical, specialty distribution, healthcare, supply chain, or related industry preferred.

Responsibilities

• Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
• Act as a strategic client partner and extension of the client’s organization.
• Build and maintain relationships with clients, internal teams, and external stakeholders to ensure successful program execution.
• Proactively identify and implement solutions and services that address client needs and support business objectives.
• Deliver an exceptional client experience by consistently exceeding service expectations.
• Lead program coordination across all ICs functional areas, including Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, IT.
• Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption.
• Communicate clearly with all stakeholders through issue resolution.
• Manage program timelines, priorities, and deliverables to ensure successful execution.
• Design, document, implement, and improve program processes and workflows.
• Lead document and process change management in alignment with manufacturer requirements and quality standards.
• Proactively identify opportunities to improve services, enhance efficiency, and support client business objectives.
• Assist in the development of training materials and curriculum in partnership with the ICs Training Department.
• Develop and maintain statements of work, contracts, and other program documentation.
• Create and deliver impactful client presentations and updates as needed.
• Travel as needed for on-site client meetings, approximately 10%.
• Perform other duties as assigned.

Skills

Critical thinking

Analytical skills

Ownership mindset

Self-starter

Communication

Cross-functional collaboration

Process improvement

Project management

Education

Bachelor's degree in business administration, accounting, finance, sales, marketing, communications, or computer science

Job description

Cencora, Inc. is seeking a Strategic Account Manager in Carrollton, TX (remote option) to own manufacturer-sponsored distribution programs and manage operational needs from launch through ongoing delivery.

The role emphasizes hands-on execution (70%) with strategic input (30%), collaborating with multiple teams to optimize client programs and drive value. You will coordinate across departments, troubleshoot issues, and maintain strong client relationships while ensuring programs run smoothly and