Strategic Account Manager | Growth & Upsell Specialist

Toshiba America Business Solutions; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with match and company-pro

Employee Assistance Programs, pre-tax/

Job summary

Toshiba America Business Solutions is seeking a seasoned Account Manager to develop and maintain account relationships, coordinate client assessments, and drive upsell opportunities within the government and education sectors. You will collaborate with TBSTeam to ensure installations meet client needs and on-time delivery across assigned accounts.

The role emphasizes strong communication, travel flexibility, and ability to translate technical benefits into business value, with a base salary plus

Qualifications

• Bachelor’s Degree or equivalent.
• 3+ years of client assessments, installations, training and customer/product support.
• Experience in print services, document management, output management, workflow, and sales a plus.
• Experience in account management offering document solutions and management.
• Government and/or education accounts preferred but not required.
• Process improvement, document and cost analysis a plus.
• Project/installation management experience.
• Ability to collaborate with all levels of management.
• Comfortable with upselling services.
• Strong communication skills and ability to translate technical information into value.
• Willingness to travel frequently.
• Requires a valid driver’s license and reliable insured vehicle.

Responsibilities

• Develop and maintain account relationships to generate net new and sustain revenue growth for identified accounts while strengthening Toshiba America Business Solutions presence in the marketplace.
• Conduct client assessments resulting in upsell opportunities and act as day-to-day contact for the account.
• Coordinate TBSTeam to meet client demands and ensure contractual requirements are met.
• Implement plans to maximize revenue through upselling techniques, referrals, and passing along sales leads.
• Coordinate and collaborate with TBSTeam to ensure equipment is running smoothly and meets customer needs.
• Ensure comprehensive review of customer accounts and on-time delivery of projects/installations.
• Conduct key operator training where required to ensure optimal equipment use.
• Identify equipment solutions to ensure cost-effective performance.
• Build client relationships with end users and decision-makers leading to referrals.
• Perform other duties as assigned.

Skills

Account management

Communication

Travel frequently

Project/installation management

Upselling

Collaboration

Driver's license

Customer service

Education

Bachelor’s degree

Job description

Toshiba America Business Solutions is seeking a seasoned Account Manager to develop and maintain account relationships, coordinate client assessments, and drive upsell opportunities within the government and education sectors. You will collaborate with TBSTeam to ensure installations meet client needs and on-time delivery across assigned accounts.

The role emphasizes strong communication, travel flexibility, and ability to translate technical benefits into business value, with a base salary plus