Strategic Account Manager - Growth & Retention Leader

The 20; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with match

Certification reimbursement

Advancement opportunities

Job summary

The 20 LLC, a nationwide MSP and growth platform, seeks an Account Manager to own client relationships and drive adoption of company solutions across Texas. You will work with cross-functional teams, gather feedback, and contribute to revenue goals while ensuring high levels of customer satisfaction.

Travel to client sites within the DFW Metroplex and across the state will be required quarterly. Strong communication and a passion for customer success are key to thriving in this role.

Qualifications

• Proven work experience as an Account Manager or similar role.
• Ability to communicate with executives and C-level leaders.
• Experience delivering client-focused solutions and managing multiple accounts.

Responsibilities

• Lead point of contact for all account management matters.
• Build and maintain long-lasting client relationships.
• Drive client retention through relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure timely delivery of solutions according to customer needs.

Skills

Client Relationship Management

Stakeholder communication

CRM proficiency

Negotiation

Presentation skills

Multi-client coordination

Travel readiness

Education

BABS degree in Business Administration

Tools

Salesforce

Zoho CRM

HubSpot

MS Office

Job description

The 20 LLC, a nationwide MSP and growth platform, seeks an Account Manager to own client relationships and drive adoption of company solutions across Texas. You will work with cross-functional teams, gather feedback, and contribute to revenue goals while ensuring high levels of customer satisfaction.

Travel to client sites within the DFW Metroplex and across the state will be required quarterly. Strong communication and a passion for customer success are key to thriving in this role.