Regional MSP Account Manager – Client Growth

The 20 MSP; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with 4% match

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 LLC in Plano, TX, is seeking an Account Manager to own relationships with clients across Texas, including DFW Metroplex. You will serve as the lead point of contact for account management, build long-lasting partnerships, and drive retention through service excellence and proactive solutions.

Collaborating with sales, training, onboarding, and technical teams, you will negotiate contracts, forecast metrics, and report progress to leadership while traveling to client sites quarterly and

Qualifications

• Proven work experience as an Account Manager or similar role.
• Ability to communicate, present and influence stakeholders at all levels including C-level.
• Experience delivering client-focused solutions across a national client base.
• Juggle multiple account management projects with attention to detail.
• Strong listening, negotiation and presentation abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Drive client retention through effective relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal management.
• Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offered.
• Forecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention).
• Prepare reports on account status, monitor multiple technology solutions.
• Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory.
• Gather competitive intelligence and stay updated on industry trends, reporting findings to leadership.
• Assist customers with go to market strategy, conducting QB, deal creation, and driving revenue.
• Act as a secondary point of contact for designated client accounts, supporting coverage needs and ensuring uninterrupted client support.
• Travel is required for trade shows, customer visits, and/or conferences.

Skills

Account management experience

Stakeholder communication

Multitasking

Listening

Negotiation

Presentation

Verbal communication

Written communication

Education

BA/BS degree in Business Administration or related field

Tools

Salesforce

Zoho CRM

HubSpot

MS Office Suite

Job description

The 20 LLC in Plano, TX, is seeking an Account Manager to own relationships with clients across Texas, including DFW Metroplex. You will serve as the lead point of contact for account management, build long-lasting partnerships, and drive retention through service excellence and proactive solutions.

Collaborating with sales, training, onboarding, and technical teams, you will negotiate contracts, forecast metrics, and report progress to leadership while traveling to client sites quarterly and