Technical Account Manager – MSP Growth & Strategy

Aldridge; Irving (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) matching

PTO 4 weeks

Training & development

Free snacks

Job summary

Aldridge is seeking an Account Manager in Irving, TX to serve as the bridge between our technical execution team and executive client sponsors. You will manage recurring account activities, lead regular updates, and guide strategic IT planning to ensure client satisfaction and growth.

Join a team focused on delivering scalable IT and cybersecurity solutions with opportunities for professional development and travel up to 20% as needed.

Qualifications

• 3-5+ years of experience in IT, preferably in a Managed Services environment.
• Familiarity with IT infrastructure concepts (cloud, servers, backup, networking).
• Strong organizational skills, with ability to manage multiple accounts across various stages.

Responsibilities

• Serve as primary liaison for assigned client accounts, ensuring timely updates and opportunities.
• Prepare, schedule, and lead Update and Planning Meetings and contribute to BRs.
• Present trend analysis, ticket summaries, and aligned recommendations with vCIOs.
• Translate client needs into roadmap opportunities and surface recurring or project-based needs.
• Maintain CRM and roadmap documentation; align with service desk, projects, procurement, and back-office teams.

Skills

Client relationship management

IT infrastructure knowledge

Organization & multi-account handling

Communication skills

Travel readiness

Job description

Aldridge is seeking an Account Manager in Irving, TX to serve as the bridge between our technical execution team and executive client sponsors. You will manage recurring account activities, lead regular updates, and guide strategic IT planning to ensure client satisfaction and growth.

Join a team focused on delivering scalable IT and cybersecurity solutions with opportunities for professional development and travel up to 20% as needed.