Strategic Account Manager — Renewals & Growth

Workable; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

401K and Retirement Plan

Daily lunch allowance

Apple gear provided

Generous PTO

Employee Assistance Program (EAP)

Job summary

A leading HR solutions provider in Boston is seeking an Account Manager to own a portfolio of accounts and drive renewals. The ideal candidate will build long-term client relationships, identify customer needs, and collaborate with internal teams to enhance the customer experience. Candidate should have two years of experience in Account Management or sales-focused Customer Service. This role offers comprehensive benefits including health insurance, 401K, and generous PTO.

Qualifications

• Must have two (2) years of experience in a similar environment or related skills.
• Must be efficient in a fast-paced environment.
• Relevant experience in Account Management or sales-focused Customer Service.

Responsibilities

• Own a portfolio of accounts and build long-term relationships.
• Drive and secure renewals across assigned accounts.
• Identify customer needs and uncover upgrade opportunities.
• Collaborate cross-functionally to enhance customer experience.
• Provide customer feedback to product management.
• Engage in customer negotiations as necessary.

Skills

Attention to detail

Problem-solving

Excellent communication skills

Customer service skills

Organized

Self-starter

Education

Bachelor's degree

Tools

Salesforce (CRM)

Job description

A leading HR solutions provider in Boston is seeking an Account Manager to own a portfolio of accounts and drive renewals. The ideal candidate will build long-term client relationships, identify customer needs, and collaborate with internal teams to enhance the customer experience. Candidate should have two years of experience in Account Management or sales-focused Customer Service. This role offers comprehensive benefits including health insurance, 401K, and generous PTO.