Strategic Account Manager: Growth & Retention Lead

Casella Waste Systems, Inc.; West Bridgewater (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Casella Waste Systems, Inc. is seeking an Account Manager to nurture client relationships, drive revenue growth, and expand accounts across a defined territory.

You will coordinate with internal teams to deliver tailored solutions and manage CRM data to support retention strategies. The ideal candidate will have 3–5 years of sales experience, a Bachelor's degree in Business Administration or Marketing, and the ability to travel up to 80% within the territory.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 3–5 years of sales experience.

Responsibilities

• Manages a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions.
• Identifies and capitalizes growth opportunities within existing accounts by executing structured retention programs and upselling/cross-selling strategies.
• Collaborates cross-functionally with internal teams to address customer challenges and enhance service offerings.
• Builds and maintains strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery.

Skills

Sales experience

CRM software

Negotiation

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Microsoft Office

CRM software

Job description

Casella Waste Systems, Inc. is seeking an Account Manager to nurture client relationships, drive revenue growth, and expand accounts across a defined territory.

You will coordinate with internal teams to deliver tailored solutions and manage CRM data to support retention strategies. The ideal candidate will have 3–5 years of sales experience, a Bachelor's degree in Business Administration or Marketing, and the ability to travel up to 80% within the territory.