Strategic Account Manager — Growth & Retention

Day & Nite; Tucker (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental & Vision

401K plan

Paid time off

Holidays paid

Training & development

Job summary

Day & Nite All Service is seeking an Account Manager in Tucker, GA to partner with contracted clients and drive retention, growth, and satisfaction. You will educate clients on proprietary technologies and maintain accurate account information.

Responsibilities include leading meetings, delivering Quarterly & Annual reviews, and collaborating across teams to meet payments terms and service standards. Build lasting client relationships in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in account management or related role.
• Strong English communication, verbal and written.
• Proficient in Microsoft Office and basic computer navigation.
• Excellent presentation skills to executives.
• Able to maintain accurate client records and drive retention.

Responsibilities

• Maintain client retention of 98% through proactive relationship management and exceptional customer service.
• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
• Educate and train clients on Day & Nite's proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
• Ensure all client records are complete, accurate, and updated with the most current information.
• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
• Confidently host and lead meetings with clients both virtually and in person.

Skills

Client relationship management

Communication

Presentation skills

Problem-solving

Organizational skills

Independent work

Microsoft Office

Tools

Microsoft Office

Job description

Day & Nite All Service is seeking an Account Manager in Tucker, GA to partner with contracted clients and drive retention, growth, and satisfaction. You will educate clients on proprietary technologies and maintain accurate account information.

Responsibilities include leading meetings, delivering Quarterly & Annual reviews, and collaborating across teams to meet payments terms and service standards. Build lasting client relationships in a fast-paced environment.