Strategic IT Account Manager — Growth & Relationships

NerdsToGo Bellevue WA; Cary (NC); On-site; USD 35,000 - 100,000; Full time

Job summary

NerdsToGo is seeking an Account Manager who builds lasting relationships and delivers tailored technology solutions to clients. You will become a trusted partner, helping clients overcome IT challenges and achieve business goals in a fast-growing, customer-focused environment.

The role emphasizes proactive client management, upsell opportunities, and collaboration with a technical team to ensure exceptional service delivery and client satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or related field or equivalent experience.
• Minimum 3 years’ experience in account management, sales, or customer relationship roles, ideally in IT or managed services.
• Solid grasp of IT solutions and ability to align these with client needs.
• Excellent communication and interpersonal skills for diverse stakeholders.
• Strategic mindset with analytical problem-solving; proactive in addressing client needs.
• Valid driver’s license with clean record for client visits.

Responsibilities

• Cultivate strong, long-term client relationships and ensure outstanding service and satisfaction.
• Engage in business development and prospecting to secure new client relationships.
• Liaise between clients and technical team to ensure seamless service delivery.
• Identify upsell and cross-sell opportunities to demonstrate value.
• Conduct regular account reviews and address client feedback to improve services.
• Provide strategic technology guidance and industry trend insights to clients.
• Manage client interactions and opportunities using CRM tools and maintain accurate records.

Skills

Bachelor’s degree

3+ years experience

IT solutions

Communication skills

Strategic mindset

Driver’s license

Education

Bachelor's degree in Business / Marketing / IT

Tools

CRM

Sales automation software

Job description

NerdsToGo is seeking an Account Manager who builds lasting relationships and delivers tailored technology solutions to clients. You will become a trusted partner, helping clients overcome IT challenges and achieve business goals in a fast-growing, customer-focused environment.

The role emphasizes proactive client management, upsell opportunities, and collaboration with a technical team to ensure exceptional service delivery and client satisfaction.