Account Manager – Key Accounts & Growth

Taylor Corporation; Duluth (GA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Taylor Visual Impressions, a Taylor Corporation Company, seeks an Account Manager to join the team in Duluth, GA. You will coordinate internal activities related to the development, growth and retention of key accounts, building strong relationships with senior decision makers.

Onsite Monday–Friday, 8:00am–5:00pm, you will act as liaison between customers andTaylor, drive continuous improvement, analyze data, and prepare customer reviews to meet sales targets and service levels.

Qualifications

• 2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
• Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

Responsibilities

• Serve as the lead point of contact for the Customer and Taylor, coordinating internal teams to ensure timely and successful delivery of products and solutions.
• Act as liaison between Customer, internal teams, and vendors to align with customer needs.
• Establish productive relationships with key customer personnel, including executives.
• Manage customer communications, resolve conflicts, and ensure contract deliverables are met.
• Use root cause analysis to develop action plans and measure effectiveness.
• Participate in continuous improvement and maintain operating procedures per QMS.
• Perform data analytics to derive insights and drive service, process, and financial improvements.
• Collaborate with other departments to resolve complex inquiries and determine escalation.
• Coordinate customer business reviews, prepare presentations, gather performance data, and participate in meetings.
• Identify business development opportunities to meet sales performance and targets in collaboration with Sales.

Skills

Account Management

Customer Service

Relationship Building

Project Management

Presentation Skills

Problem Solving

Data Analytics

MS Office

Education

Bachelor’s degree

Tools

Microsoft PowerPoint

Excel

Word

QBR Development

Root Cause Analysis tools

ERP

Job description

Taylor Visual Impressions, a Taylor Corporation Company, seeks an Account Manager to join the team in Duluth, GA. You will coordinate internal activities related to the development, growth and retention of key accounts, building strong relationships with senior decision makers.

Onsite Monday–Friday, 8:00am–5:00pm, you will act as liaison between customers andTaylor, drive continuous improvement, analyze data, and prepare customer reviews to meet sales targets and service levels.