Strategic Enterprise Account Manager, North America

Fortive; Oregon; Hybrid; USD 173,000 - 289,000; Full time

Job summary

Accruent is seeking an Account Manager for North America Large Accounts. Remote role, proximity to major airport.

You will serve as the trusted advisor to strategic customers, drive revenue growth, retention, and satisfaction through proactive management and collaboration with internal teams. The ideal candidate brings 5+ years in enterprise SaaS/account management, with a proven track record in complex sales cycles, renewals, and upsell opportunities.

Qualifications

• 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software.
• Proven success managing large, complex customer relationships with recurring revenue models.
• Track record of meeting or exceeding revenue and retention targets.
• Strong consultative selling skills and ability to navigate complex procurement processes.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
• Work closely with customers to demonstrate the value of additional software modules, features, or services.
• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
• Collaborate with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.

Skills

Account management

Enterprise sales

Customer success

SaaS sales

Consultative selling

Tools

Salesforce

Job description

Accruent is seeking an Account Manager for North America Large Accounts. Remote role, proximity to major airport.

You will serve as the trusted advisor to strategic customers, drive revenue growth, retention, and satisfaction through proactive management and collaboration with internal teams. The ideal candidate brings 5+ years in enterprise SaaS/account management, with a proven track record in complex sales cycles, renewals, and upsell opportunities.