Strategic Account Manager – Growth & Renewals

ServiceTrade; Accident (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical through Cigna

Flexible PTO

Company-paid Life insurance

Voluntary benefits

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to retain and expand relationships with a portfolio of high-end commercial contractor customers in the United States. You will drive adoption of ServiceTrade apps, negotiate renewals, and coordinate with Sales, Customer Success, and Professional Services to deliver measurable value.

You will conduct business reviews, create growth plans, and present solutions to executives, aiming to increase customer investment.

Qualifications

• S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Proficiency with Google Apps, Salesforce.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred (%.

Responsibilities

• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.Account Planning & Cross-Functional Collaboration.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.S

Skills

Account management

B2B sales

Customer retention

Relationship building

Negotiation

Education

Bachelor's degree

Tools

Salesforce

Google Apps

Zoom/Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager to retain and expand relationships with a portfolio of high-end commercial contractor customers in the United States. You will drive adoption of ServiceTrade apps, negotiate renewals, and coordinate with Sales, Customer Success, and Professional Services to deliver measurable value.

You will conduct business reviews, create growth plans, and present solutions to executives, aiming to increase customer investment.