Growth Account Manager: Expansion & Retention Leader

Ramp; New York (NY); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Travel budget

Weekly coffee stipend

Job summary

Ramp, a fintech leader in spend management, seeks a Growth Account Manager to drive expansion and retention for a scalable customer portfolio. You’ll identify growth opportunities, lead the sales cycle to close, and become a trusted advisor to finance teams and executives.

You’ll build a data-driven expansion strategy, collaborate cross-functionally, and refine Ramp’s account management motion as an early team member. This role offers high-velocity growth in a fast-paced startup environment.

Qualifications

• Minimum 2 years of customer-facing or direct sales experience.
• Proven track record of achievement in a high velocity business environment.
• Prior CRM experience (preferably Salesforce).
• Experience with outbound prospecting and conducting product demonstrations, with a high level of comfort with sales tools & processes.
• Consultative sales approach and comfortable leveraging analytical & quantitative skills, with a deep interest in understanding business challenges.
• Ability to discuss Ramp's value proposition with C-level executives, finance teams, and decision makers.
• Consistent track record of hitting or exceeding sales targets in a fast-paced and metrics-driven environment.
• Dedication to tracking and improving performance and efficiency on a daily basis.
• Excellent verbal and written communication skills, with the ability to deliver compelling sales pitches and presentations.
• Organizational, project management, and time management skills.
• Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes.

Responsibilities

• Identify expansion opportunities within a scaled portfolio of Ramp customers and own the entire sales process through close.
• Develop and execute upsell/cross-sell strategies and maintain a robust expansion pipeline.
• Develop a deep understanding of Ramp customer personas and act as a trusted advisor and consultant to help them achieve their goals with Ramp.
• Leverage sales methodologies to uncover customer needs and pain points.
• Gather and provide customer feedback to directly inform Ramp’s product roadmap & customer communication strategy.
• Collaborate with cross-functional partners to continuously improve operational efficiencies while also advocating for your customers.

Skills

Customer-facing sales

Sales experience

CRM experience

Outbound prospecting

Product demonstrations

Analytical skills

Executive communication

Target achievement

Time management

Education

Bachelor’s degree

Tools

Salesforce

Job description

Ramp, a fintech leader in spend management, seeks a Growth Account Manager to drive expansion and retention for a scalable customer portfolio. You’ll identify growth opportunities, lead the sales cycle to close, and become a trusted advisor to finance teams and executives.

You’ll build a data-driven expansion strategy, collaborate cross-functionally, and refine Ramp’s account management motion as an early team member. This role offers high-velocity growth in a fast-paced startup environment.