Account Manager

REPAY - Realtime Electronic Payments; Fort Worth (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

REPAY (Realtime Electronic Payments) seeks an experienced Account Manager to build strong relationships with customers, connect with executives, and prepare sales reports. You will answer client queries, identify opportunities within existing customers, and liaise with Customer Service and Development teams to improve the overall customer experience.

The role emphasizes strategic thinking, critical problem solving, and the ability to work independently to drive revenue and customer satisfaction

Qualifications

• Bachelor’s degree preferred; 2–4 years of technical account management experience.
• Experience in Mortgage Servicing, Payments, or Financial Services preferred.
• Ability to create and execute strategy, resolve complex problems, and work independently.
• Familiarity with CRM systems and practices (e.g., Salesforce).
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Act as the lead point of contact for all matters specific to accounts.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Acquire thorough understanding of key customer needs and requirements.
• Expand relationships by proposing solutions meeting objectives.
• Ensure timely and successful delivery of solutions per customer needs.
• Serve as liaison between customers and internal technical teams.
• Resolve issues and manage complaints to maintain trust.
• Assist with challenging client requests or escalations as needed.
• Maintain client records.

Skills

Account management

Relationship building

Salesforce CRM

Excel

Self-starter

Education

Bachelor’s Degree

Tools

Salesforce

Job description

About Repay

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast‑growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, instant funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

About The Role

We are seeking an experienced Account Manager with critical thinking skills and a strategic mindset. REPAY is looking for someone who can develop strong relationships with customers, connect with key business executives and stakeholders, and prepare sales reports. Account Managers answer client queries, identify new business opportunities among existing customers, and liaise with cross‑functional internal teams, including Customer Service and Development departments, to improve the entire customer experience.

Responsibilities

Service

• Act as the lead point of contact for all matters specific to your accounts.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Serve as a liaison between customers and technical internal teams.
• Resolve any issues and problems faced by customers and handle complaints to maintain trust.
• Assist with challenging client requests or issue escalations as needed.
• Maintain client records.

Business Development

• Play an integral part in generating new sales that will turn into long‑lasting relationships.
• Build and maintain strong, long‑lasting client relationships.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities within the territory.

Reporting

• Prepare reports on account status.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Conduct quarterly CONNECT meetings.

Thought Leadership

• Follow industry news and trends.
• Share industry trends, benchmarks, and developments with clients.
• Identify opportunities for educational events with customers.

Skills & Experience Needed

• Bachelor’s Degree preferred.
• 2‑4 years of Technical Account Management Experience.
• Experience in the Mortgage Servicing industry, Payments industry, and/or Financial Services preferred.
• Demonstrated ability to create and execute strategy, resolve complex problems, and work independently.
• Familiarity with CRM systems and practices (e.g., Salesforce).
• Highly proficient in Microsoft Excel, Word, and PowerPoint.
• Ability to work independently and be a self‑starter.

Benefits

We offer a business‑to‑casual dress code, great snacks and beverages, and open‑air collaborative team settings. REPAY has been certified a Great Place to Work for multiple consecutive years. Our comprehensive benefits package includes 100 % coverage of employee health‑care premiums, life and disability insurance, work‑life balance resources, a 401(k) employer match, an Employee Stock Purchase Plan, and an annual bonus program. All benefits become effective on the first day of employment.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and promotes a company culture where diversity, equity, and inclusion are central. We are committed to building a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state, or local law. We celebrate our diverse backgrounds, views and beliefs to continue innovating and pushing the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California, and we are not able to sponsor visas.