Strategic Account Manager – Field Solutions & Growth

Rose Paving LLC; Ortonville (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Rose Paving LLC, a national leader in complete parking lot management solutions, seeks an Account Manager to drive field estimates, proposals, repair scheduling, and client relationship development. You will report to the Director of M&A and contribute to service excellence across commercial and industrial properties nationwide.

This role requires traveling up to 30% of the week, strong communication, issue resolution, and a data-driven approach.

Qualifications

• Bachelor's degree in business management or equivalent experience.
• 1-2 years of experience or a recent college graduate with attention to detail.
• Proven ability to respond effectively to inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience presenting information to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing.

Responsibilities

• Collaborate with the team to close deals based on submitted estimates and work toward annual sales goals.
• Conduct field measurements to assess the scope of work for repairs.
• Travel to meet with current and prospective customers to showcase services and generate new orders.
• Respond promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into systems to support operations.
• Investigate and resolve customer challenges, turning issues into opportunities for improvement.
• Serve as a trusted advisor to clients, building strong partnerships.
• Meet directly with clients to foster professional relationships and enhance their experience.
• Facilitate communication between sales and operations departments for smooth collaboration.

Skills

Client relationship management

Effective communication

Problem solving

Travel coordination

Team collaboration

Customer service mindset

Attention to detail

Time management

Education

Bachelor's degree in business management

Equivalent experience

Tools

Excel

Word processing

Job description

Rose Paving LLC, a national leader in complete parking lot management solutions, seeks an Account Manager to drive field estimates, proposals, repair scheduling, and client relationship development. You will report to the Director of M&A and contribute to service excellence across commercial and industrial properties nationwide.

This role requires traveling up to 30% of the week, strong communication, issue resolution, and a data-driven approach.