Account Manager

Rose Paving LLC; Ortonville (MI); Sur place; USD 50 000 - 80 000; Plein temps

Résumé du poste

Rose Paving LLC, a national leader in complete parking lot management solutions, seeks an Account Manager to drive field estimates, proposals, repair scheduling, and client relationship development. You will report to the Director of M&A and contribute to service excellence across commercial and industrial properties nationwide.

This role requires traveling up to 30% of the week, strong communication, issue resolution, and a data-driven approach.

Qualifications

• Bachelor's degree in business management or equivalent experience.
• 1-2 years of experience or a recent college graduate with attention to detail.
• Proven ability to respond effectively to inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience presenting information to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing.

Responsabilités

• Collaborate with the team to close deals based on submitted estimates and work toward annual sales goals.
• Conduct field measurements to assess the scope of work for repairs.
• Travel to meet with current and prospective customers to showcase services and generate new orders.
• Respond promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into systems to support operations.
• Investigate and resolve customer challenges, turning issues into opportunities for improvement.
• Serve as a trusted advisor to clients, building strong partnerships.
• Meet directly with clients to foster professional relationships and enhance their experience.
• Facilitate communication between sales and operations departments for smooth collaboration.

Connaissances

Client relationship management

Effective communication

Problem solving

Travel coordination

Team collaboration

Customer service mindset

Attention to detail

Time management

Formation

Bachelor's degree in business management

Equivalent experience

Outils

Excel

Word processing

Description du poste

Who We Are

Rose Paving LLC, leads the industry in providing complete parking lot management solutions to commercial and industrial properties nationwide. We offer a collaborative work environment where employees can contribute to impactful projects while enjoying opportunities for growth and development. With a rich 50-year history, their commitment to quality and client satisfaction makes it an exciting place to build a career.

Who We Are

Rose Paving LLC, leads the industry in providing complete parking lot management solutions to commercial and industrial properties nationwide. We offer a collaborative work environment where employees can contribute to impactful projects while enjoying opportunities for growth and development. With a rich 50-year history, their commitment to quality and client satisfaction makes it an exciting place to build a career.

Description

The Account Manager plays a vital role in our sales operations. This position encompasses a range of responsibilities, including conducting field estimates, submitting proposals for repairs, preparing repair schedules, and nurturing client relationships. The Account Manager will report directly to the Director of M&A, contributing to our overall success by ensuring excellent service and support to our clients.

• Collaborating with the team to close deals based on submitted estimates and working toward achieving our annual sales goals.
• Conducting field measurements to accurately assess the scope of work for repairs.
• Traveling to meet with both current and prospective customers to showcase our services and generate new orders.
• Responding promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into our systems to support our operations.
• Investigating and resolving customer challenges, turning issues into opportunities for improvement.
• Serving as a trusted advisor to our clients, offering guidance and building strong partnerships.
• Meeting directly with clients to foster professional relationships and enhance their experience.
• Facilitating communication between the sales and operations departments for smooth collaboration.

Qualifications

• Willingness to travel up to 30% of the week while effectively managing your workload.
• Engage daily with clients, skillfully handling challenging situations and resolving issues promptly.
• Communicate clearly and persuasively, actively seeking customer feedback to enhance our service.
• Balance team and individual responsibilities, fostering a positive team spirit and prioritizing collective success.
• Stay informed about market trends and competition, focusing on cost-saving measures that contribute to our growth.
• Show respect for cultural differences and promote a welcoming, harassment-free environment.
• Maintain consistent attendance and punctuality, ensuring responsibilities are covered when absent, and embrace the opportunity to work long hours when necessary to achieve our goals together.
• Bachelor's degree in business management, or equal experience
• 1-2 years of experience or a recent college graduate with an attention to detail.
• Proven ability to respond effectively to common inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience in presenting information confidently to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing, enabling efficient data management and documentation.