Strategic Account Manager: Enterprise Growth & Advocacy

Global Payments Inc.; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Charlotte seeks a Client Relationship Manager to oversee client support and service delivery. Responsibilities include managing client relationships, ensuring invoicing accuracy, and developing strategies to enhance service quality. Candidates should possess a Bachelor's degree and at least 6 years of experience in client-facing roles, particularly in the financial sector. This role offers the opportunity to be a key point of contact for clients while driving operational effectiveness.

Qualifications

• 6+ years of relevant experience, ideally in client-facing roles or the financial industry.
• Bachelor's degree or relevant training/experience in Finance, Marketing, or Business.

Responsibilities

• Oversee enterprise-level support services for clients.
• Act as the primary contact for service incident resolution.
• Maintain long-term client relationships to identify needs.
• Ensure invoice accuracy and timely payments.
• Develop strategies for operational efficiency.

Skills

Client Relationship Management

Problem Solving

Communication Skills

Financial Knowledge

Education

Bachelor's Degree

Job description

A leading financial services company in Charlotte seeks a Client Relationship Manager to oversee client support and service delivery. Responsibilities include managing client relationships, ensuring invoicing accuracy, and developing strategies to enhance service quality. Candidates should possess a Bachelor's degree and at least 6 years of experience in client-facing roles, particularly in the financial sector. This role offers the opportunity to be a key point of contact for clients while driving operational effectiveness.