Raleigh-Durham Client Success & Account Manager

Paysign, Inc.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading financial services firm is seeking an Account Manager to oversee client relations and program management. The role involves monitoring active programs, managing billing and revenue, and providing client support. Ideal candidates will have 3-5 years of experience in a similar role and possess excellent communication skills. The position requires strong organizational skills and an ability to build effective relationships with clients and internal teams. The role also requires travel, making it dynamic and engaging.

Qualifications

• Three to five years of experience in account management or a related field.
• Strong customer service background required.
• Detail-oriented and organized individuals preferred.

Responsibilities

• Manage all aspects of contract and program management post-sales.
• Serve as primary liaison with customers during program phases.
• Provide hardware and software support for clients and manage escalations.

Skills

Microsoft Office proficiency

Verbal communication

Written communication

Detail oriented

Customer service

Interpersonal skills

Job description

A leading financial services firm is seeking an Account Manager to oversee client relations and program management. The role involves monitoring active programs, managing billing and revenue, and providing client support. Ideal candidates will have 3-5 years of experience in a similar role and possess excellent communication skills. The position requires strong organizational skills and an ability to build effective relationships with clients and internal teams. The role also requires travel, making it dynamic and engaging.