Strategic Account Manager, Downtown SF Elevators & Services

Otis Elevator Co.; San Francisco (CA); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, dental, and vis

Paid vacation and holidays

Life insurance & disability

Job summary

Otis Elevator Co. in San Francisco seeks an Account Manager to grow a high-profile commercial portfolio in downtown SF. You will manage relationships, coordinate with field teams, and drive revenue growth while delivering outstanding customer experiences.

The role emphasizes consultative selling, service/maintenance solutions, and strong collaboration with internal teams to meet customers’ needs.

Qualifications

• 3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry.
• Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions.
• Elevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry.
• Proven ability to manage and grow customer portfolios while identifying new business opportunities.

Responsibilities

• Manage a portfolio of customer accounts across the downtown San Francisco territory.
• Develop account strategies that support customer retention and revenue growth.
• Partner with internal teams to deliver exceptional customer experiences.
• Support revenue growth by identifying and discussing relevant upgrade opportunities.
• Maintain accurate customer information and activity within CRM systems.
• Resolve customer concerns professionally and efficiently.
• Organize meetings, follow-ups, and account plans to ensure customer success.
• Explain technical recommendations in clear, consultative terms.

Skills

Sales and account management

Relationship building

Consultative selling

Organizational skills

Tools

CRM systems

Microsoft Excel

Job description

Otis Elevator Co. in San Francisco seeks an Account Manager to grow a high-profile commercial portfolio in downtown SF. You will manage relationships, coordinate with field teams, and drive revenue growth while delivering outstanding customer experiences.

The role emphasizes consultative selling, service/maintenance solutions, and strong collaboration with internal teams to meet customers’ needs.