Strategic Account Growth Manager

Otis Worldwide Corporation; Roseville (MN); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Comprehensive medical/dental/vision

Three weeks paid vacation + holidays

Paid sick leave and wellness programs

Life insurance and disability

Job summary

Otis Elevator Company in Roseville, MN seeks an Associate, Account Manager to manage and strengthen account relationships, support customer needs, and identify sales opportunities. This role drives account retention and growth in collaboration with operations teams.

Ideal candidates bring strong customer service, account management, and sales skills, with the ability to multitask and problem-solve in a fast-paced environment. Database tools and Microsoft Office experience are beneficial.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong customer service and relationship-building skills.
• Previous sales, account management, or customer-facing experience preferred.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Serve as primary contact for inquiries including billing, scheduling, maintenance records, insurance docs, and service concerns.
• Maintain regular communication to strengthen relationships and understand account needs.
• Identify opportunities for service sales, repairs, renewals, and growth.
• Develop new business through prospecting, cold calling, and local market knowledge.
• Conduct account planning and needs assessments to support sales/renewal strategies.
• Partner with Service Operations to resolve concerns and support a positive experience.
• Use Otis sales tools to manage opportunities, pipeline, and forecast results.

Skills

Customer service

Account management

Relationship-building

Sales experience

Problem solving

Time management

Organizational skills

Microsoft tools

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft-based technology

Sales systems

Job description

Otis Elevator Company in Roseville, MN seeks an Associate, Account Manager to manage and strengthen account relationships, support customer needs, and identify sales opportunities. This role drives account retention and growth in collaboration with operations teams.

Ideal candidates bring strong customer service, account management, and sales skills, with the ability to multitask and problem-solve in a fast-paced environment. Database tools and Microsoft Office experience are beneficial.