Strategic Account Manager, Downtown SF Growth

Otis Worldwide Corporation; San Francisco (CA); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, vision coverage

Paid vacation and holidays

Parental leave

Job summary

Otis Worldwide Corporation in San Francisco seeks an Account Manager to grow a high-profile portfolio across downtown SF, combining relationship management, consultative selling, and customer success. You will work with customers, field teams and partners, identify upgrade opportunities, and ensure exceptional service while maintaining accurate CRM data.

3–4+ years in sales/account management; elevator industry experience welcomed but not required with related experience.

Qualifications

• 3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry.
• Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions.
• Elevator industry experience welcomed but not required if you bring relevant experience from a comparable industry.
• Proven ability to manage and grow customer portfolios with long-term relationships.
• Strong organizational, prioritization, and time-management skills.
• Experience using CRM systems and Microsoft Office tools, particularly Excel.
• Ability to learn technical concepts and communicate recommendations clearly to customers.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial customers.
• Develop account strategies that support customer retention and revenue growth.
• Coordinate work with customers, building teams, and third-party vendors.
• Support billing inquiries, invoice corrections, and account-related questions.
• Conduct regular customer meetings both virtually and in person.

Skills

Sales & account management

CRM proficiency

Microsoft Excel

Customer relationship building

Consultative selling

Tools

CRM software

MS Office

Job description

Otis Worldwide Corporation in San Francisco seeks an Account Manager to grow a high-profile portfolio across downtown SF, combining relationship management, consultative selling, and customer success. You will work with customers, field teams and partners, identify upgrade opportunities, and ensure exceptional service while maintaining accurate CRM data.

3–4+ years in sales/account management; elevator industry experience welcomed but not required with related experience.