Strategic Account Manager: Customer Success & Growth

Meyer Tool, Inc.; Cincinnati (OH); On-site; USD 70,000 - 98,000; Full time

Job summary

Meyer Tool, Inc. in Cincinnati, OH is seeking a Business Account Manager to serve as the lead contact for customer accounts, driving quotes, purchase orders, and job releases with clear communication.

You will build strong customer relationships and coordinate with operations, engineering, and quality to ensure accurate pricing and timely delivery. This hands-on role requires a proactive leader who can manage complex inquiries, oversee contract requirements, and guide the business unit to

Qualifications

• Bachelor’s degree preferred.
• Associate’s degree in Sales & Marketing or related field required.
• At least 5 years of experience in a direct customer support/service position.
• At least 3 years of experience reviewing and interpreting quotes, POs and terms and conditions.
• Must meet ITAR definition of US Person(s) - documentation required.
• Excellent verbal and written communication skills in English.
• Strong administrative skills: organization, time management, planning and problem solving.
• Must be able to travel occasionally within the U.S. and internationally.
• MTI is a safety sensitive manufacturer; pre-employment drug testing will be required.

Responsibilities

• Coordinate customer requirements, inquiries, quotes, POs, and account information.
• Perform contract management for current and future orders, pricing, lead times, and contractual requirements.
• Respond to inquiries by researching order status using product knowledge.
• Build and maintain business relationships with customers to promote loyalty.
• Interface with operations, production control, engineering, and quality to provide pricing and lead times.
• Lead, guide, and develop the Business Unit; establish roles and succession plans.
• Ensure shipments are processed on time and errors are minimized.
• Resolve customer complaints and facilitate issue resolution with management.

Skills

Customer relationship management

Quoting & order processing

Contract management

Cross-functional coordination

MS Office proficiency

English communication

Problem solving

Education

Bachelor’s degree preferred

Associate’s degree in Sales & Marketing or related field

Tools

CRM systems

ERP systems

MS Office

Job description

Meyer Tool, Inc. in Cincinnati, OH is seeking a Business Account Manager to serve as the lead contact for customer accounts, driving quotes, purchase orders, and job releases with clear communication.

You will build strong customer relationships and coordinate with operations, engineering, and quality to ensure accurate pricing and timely delivery. This hands-on role requires a proactive leader who can manage complex inquiries, oversee contract requirements, and guide the business unit to