Strategic Account Manager - Customer Success & Delivery

Ultimate Staffing Services; Henderson (NV); On-site; USD 33,000 - 47,000; Full time

Job summary

Ultimate Staffing Services seeks an Account Manager to establish and nurture long-term partnerships with assigned customers, acting as the primary contact and coordinating the order lifecycle. Success hinges on relationship-building, meticulous order management, and proactive problem-solving.

The role requires managing orders, tracking shipments, and coordinating with Sales, PM, Purchasing, Quality, Manufacturing, and Logistics to ensure on-time delivery and exceptional customer service.

Qualifications

• Common sales strategies and manufacturing supply chain processes
• Inventory control and rotation programs

Responsibilities

• Act as the customer advocate and primary owner of the customer experience for all customer account matters.
• Build and maintain strong, lasting relationships with both internal teams and external clients.
• Drive internal follow-up and accountability across Sales, Project Management, Purchasing, Quality, Manufacturing, and Logistics to resolve customer-impacting issues.
• Monitor order status throughout the manufacturing cycle and update customers with outbound shipping details and tracking numbers.
• Process high volumes of orders from inception to delivery, maintaining 100% on-time delivery for assigned accounts.
• Handle returns, exchanges, and escalated customer issues in line with company policies.
• Lead backlog and operations reviews, fostering communication among sales, manufacturing, and logistics teams.
• Maintain customer records, master profiles, tariff agreements, inventory data, and SharePoint documentation.
• Forecast customer demand and analyze patterns to align supply chain availability.
• Generate and maintain reports on service metrics, inventory positions, tariff billing and open orders.

Skills

Relationship building

Order management

Problem solving

Client communication

Job description

Ultimate Staffing Services seeks an Account Manager to establish and nurture long-term partnerships with assigned customers, acting as the primary contact and coordinating the order lifecycle. Success hinges on relationship-building, meticulous order management, and proactive problem-solving.

The role requires managing orders, tracking shipments, and coordinating with Sales, PM, Purchasing, Quality, Manufacturing, and Logistics to ensure on-time delivery and exceptional customer service.