Strategic Account Operations Manager

Brandability Inc; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Brandability Inc. is seeking an Account Manager to deliver exceptional day-to-day service for assigned customer accounts, handling order execution from quote to delivery.

You will work closely with the Business Development Manager to ensure timely, accurate, and professional service. You will manage quotes, orders, vendor coordination, and customer communications, aiming to keep orders on time and customers highly satisfied while supporting the sales team to reach $1 million in annual combined

Qualifications

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Experience in promotional products or a related industry preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.
• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Skills

Customer service

Account management

Communication

Organization

Attention to detail

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Order management software

Job description

Brandability Inc. is seeking an Account Manager to deliver exceptional day-to-day service for assigned customer accounts, handling order execution from quote to delivery.

You will work closely with the Business Development Manager to ensure timely, accurate, and professional service. You will manage quotes, orders, vendor coordination, and customer communications, aiming to keep orders on time and customers highly satisfied while supporting the sales team to reach $1 million in annual combined