Strategic Account Manager — Client Growth & Success

The Judge Group; Fenton (MO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, and vision coverage

Paid time off and company holidays

401(k) with company match

Life and disability insurance

Career advancement opportunities

Employee assistance programs

Additional employee benefit offerings

Job summary

The Judge Group is hiring an Account Manager in Fenton, MO. This onsite role focuses on serving as the primary liaison with customers, building strong relationships, and driving growth while coordinating with internal teams to deliver high-quality service and solutions.

Ideal candidates have 2+ years in related roles, strong communication skills, and the ability to manage multiple priorities. Travel to client sites is expected about 10% of the time.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in Account Management, Customer Success, Sales Support, or a related customer-facing role.
• Strong relationship-building and client management skills.
• Excellent verbal and written communication abilities.
• Experience working with Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license and ability to travel as needed.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong client relationships to support customer retention and business growth.
• Partner with internal departments to ensure customer requests, orders, and service needs are addressed effectively.
• Communicate with customers via phone, email, virtual meetings, and in-person visits.
• Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
• Document customer interactions, business transactions, and account activity within company systems.
• Act as the voice of the customer and advocate for their needs across the organization.
• Analyze customer trends and feedback to identify opportunities for process improvement and revenue growth.
• Track account performance and ensure timely completion of customer requests.
• Travel to customer locations approximately 10% of the time.

Skills

Account Management

Customer Relationship Management

Customer Service

Client Retention

Sales Support

Business Development

Relationship Building

Communication Skills

Stakeholder Management

Customer Success

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM software

Job description

The Judge Group is hiring an Account Manager in Fenton, MO. This onsite role focuses on serving as the primary liaison with customers, building strong relationships, and driving growth while coordinating with internal teams to deliver high-quality service and solutions.

Ideal candidates have 2+ years in related roles, strong communication skills, and the ability to manage multiple priorities. Travel to client sites is expected about 10% of the time.