Account Manager (1156115)

The Judge Group; Fenton (MO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, and vision coverage

Paid time off and company holidays

401(k) with company match

Life and disability insurance

Career advancement opportunities

Employee assistance programs

Additional employee benefit offerings

Job summary

The Judge Group is hiring an Account Manager in Fenton, MO. This onsite role focuses on serving as the primary liaison with customers, building strong relationships, and driving growth while coordinating with internal teams to deliver high-quality service and solutions.

Ideal candidates have 2+ years in related roles, strong communication skills, and the ability to manage multiple priorities. Travel to client sites is expected about 10% of the time.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in Account Management, Customer Success, Sales Support, or a related customer-facing role.
• Strong relationship-building and client management skills.
• Excellent verbal and written communication abilities.
• Experience working with Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license and ability to travel as needed.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong client relationships to support customer retention and business growth.
• Partner with internal departments to ensure customer requests, orders, and service needs are addressed effectively.
• Communicate with customers via phone, email, virtual meetings, and in-person visits.
• Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
• Document customer interactions, business transactions, and account activity within company systems.
• Act as the voice of the customer and advocate for their needs across the organization.
• Analyze customer trends and feedback to identify opportunities for process improvement and revenue growth.
• Track account performance and ensure timely completion of customer requests.
• Travel to customer locations approximately 10% of the time.

Skills

Account Management

Customer Relationship Management

Customer Service

Client Retention

Sales Support

Business Development

Relationship Building

Communication Skills

Stakeholder Management

Customer Success

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM software

Job description

Account Manager

Location: Fenton, MO

Salary: $75,000.00 USD Annually - $85,000.00 USD Annually

Job Type: Full-Time

Work Arrangement: Onsite

About The Opportunity

Our client is seeking an experienced Account Manager to serve as the primary liaison between the organization and its customers. This role is responsible for building strong client relationships, ensuring customer satisfaction, driving business growth, and coordinating with internal teams to deliver high-quality service and solutions. The ideal candidate is customer-focused, highly organized, and skilled at managing multiple priorities while maintaining exceptional communication with clients and stakeholders.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong client relationships to support customer retention and business growth.
• Partner with internal departments to ensure customer requests, orders, and service needs are addressed effectively.
• Communicate with customers via phone, email, virtual meetings, and in-person visits.
• Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
• Document customer interactions, business transactions, and account activity within company systems.
• Act as the voice of the customer and advocate for their needs across the organization.
• Analyze customer trends and feedback to identify opportunities for process improvement and revenue growth.
• Track account performance and ensure timely completion of customer requests.
• Travel to customer locations approximately 10% of the time.

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in Account Management, Customer Success, Sales Support, or a related customer-facing role.
• Strong relationship-building and client management skills.
• Excellent verbal and written communication abilities.
• Experience working with Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license and ability to travel as needed.
• Strong analytical, problem-solving, and organizational skills.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience within the steel, metals, manufacturing, processing, or industrial industries.
• Understanding of sales, marketing, and business administration principles.
• Experience interpreting business data and customer trends to support decision-making.
• Experience working in a distribution, manufacturing, or industrial environment.

Preferred Skills

• Account Management
• Customer Relationship Management (CRM)
• Customer Service
• Client Retention
• Sales Support
• Business Development
• Relationship Building
• Microsoft Excel
• Microsoft Outlook
• Problem Solving
• Process Improvement
• Data Analysis
• Communication Skills
• Stakeholder Management
• Customer Success

What Makes You Successful

• Excellent listening and communication skills.
• Ability to build trust and credibility with customers and internal stakeholders.
• Strong attention to detail and commitment to customer satisfaction.
• Proven ability to manage multiple priorities and deadlines.
• Professional, solutions-oriented approach to problem-solving.
• Comfortable working independently and collaboratively across teams.

Benefits

• Competitive compensation package
• Medical, dental, and vision coverage
• Paid time off and company holidays
• 401(k) with company match
• Life and disability insurance
• Career advancement opportunities
• Employee assistance programs
• Additional employee benefit offerings