Strategic Account Manager – Client Growth & Operations

Towne; Baltimore (MD); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Paid time off

Job summary

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Responsibilities include managing business metrics, HR processes, scheduling, and ensuring Towne Park systems and standards are followed while building strong client relationships and driving growth opportunities.

Qualifications

• Associate's degree preferred and a minimum of two years of related experience.
• Knowledge of general business practices including accounting, human resources and customer service.
• Must have and maintain a valid driver's license and clean driving record.
• Criminal background check, MVR and drug screen may be required.

Responsibilities

• Oversee one Tier 1 or 2 Towne Park account and drive financial and client satisfaction metrics.
• Manage scheduling, overtime for associates, timekeeping and payroll reporting.
• Foster cohesive client relationships and regular communications with stakeholders.
• Train and coach team members to meet Towne Park standards and safety policies.
• Identify opportunities for growth and ensure service delivery aligns with contracts.

Skills

Financial metrics

People management

Customer service

MS Office proficiency

Communication skills

Account management

Education

Associate's degree preferred

Equivalent experience

Tools

MS Office

POS systems

CRM software

Job description

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Responsibilities include managing business metrics, HR processes, scheduling, and ensuring Towne Park systems and standards are followed while building strong client relationships and driving growth opportunities.