Strategic Account Manager: Client Growth & Operations

Towne Park, LLC.; Indianapolis (IN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k retirement plan

Paid time off

Job summary

Towne Park, LLC. is seeking an Account Manager who oversees a Tier 1 or 2 Towne Park account, driving financial and client satisfaction metrics. You will supervise HR, service management, and sales activities to maximize profitability while maintaining high standards of guest service.

The role requires leadership in scheduling, payroll, and performance evaluations, with a focus on building strong client partnerships and using Towne Park systems effectively.

Qualifications

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Strong management and leadership capabilities.
• Experience coordinating with clients and managing service levels.

Responsibilities

• Understand and drive business metrics and performance measurements to ensure effectiveness and compliance.
• Improve the financial performance and profitability of the account.
• Supervise scheduling, overtime, timekeeping, and payroll reporting.
• Recruit and hire for the location, foster retention, and coach performance.
• Ensure guest/patient service experiences are delivered consistently across shifts.
• Develop relationships with clients and maintain regular communication to exceed expectations.
• Utilize Towne Park systems to control assets and expenditures and ensure policy compliance.

Skills

Account management

Customer service

Leadership

Communication

Time management

Budgeting

Education

Associate’s degree preferred or related experience

Tools

MS Office

Job description

Towne Park, LLC. is seeking an Account Manager who oversees a Tier 1 or 2 Towne Park account, driving financial and client satisfaction metrics. You will supervise HR, service management, and sales activities to maximize profitability while maintaining high standards of guest service.

The role requires leadership in scheduling, payroll, and performance evaluations, with a focus on building strong client partnerships and using Towne Park systems effectively.