Strategic Account Manager: Client Growth & Service

Towne Park LLC; Mayfield Heights (OH); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Short/Long-term disability

Job summary

Towne Park LLC is seeking an Account Manager to oversee a Towne Park account, optimizing financial performance, guest/patient satisfaction, and client satisfaction. The role emphasizes HR activities, operations management, and adherence to Towne Park systems across all duties.

The position requires awareness of service standards, effective scheduling, and strong communication with clients and internal teams to drive growth and maintain high service levels.

Qualifications

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Written and verbal communication skills to effectively address all levels within the organization.
• Computer proficiency and technical aptitude with MS Office (Excel, Word and Outlook).
• Knowledge of general business practices including accounting, human resources and customer service.

Responsibilities

• Oversees one Towne Park account to meet financial, guest/patient satisfaction, and client satisfaction objectives.
• Drive metrics and performance measurements to improve financial performance and profitability.
• Recruitment, onboarding, training, and development of associates to maintain talent.
• Ensure service delivery aligns with client service standards and Towne Park guidelines.
• Maintain assets, expenditures, and safety procedures through Towne Park systems.

Skills

Project management

Prioritization

Communication skills

MS Office proficiency

Analytical skills

Education

Associate’s degree preferred

Job description

Towne Park LLC is seeking an Account Manager to oversee a Towne Park account, optimizing financial performance, guest/patient satisfaction, and client satisfaction. The role emphasizes HR activities, operations management, and adherence to Towne Park systems across all duties.

The position requires awareness of service standards, effective scheduling, and strong communication with clients and internal teams to drive growth and maintain high service levels.