Strategic Account Manager - Boston

Socket.dev; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

Socket.dev seeks a Strategic Account Manager to lead sales and support for ophthalmology products across US teaching hospitals, Veterans Affairs, and DoD facilities. You will create demand, deliver compelling presentations, manage territory planning and forecasting, and maintain industry knowledge.

"Pre-sale" and "post-sale" client interactions are essential, including warranty and service coordination. Travel to customer locations is required; bachelor’s degree or equivalent experience is

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of sales experience, with 3+ in medical sales (ophthalmology).
• Strong verbal and written communication and presentation skills.
• Willingness to travel to customer locations.

Responsibilities

• Create demand for Sight Sciences products within company and industry guidelines.
• Develop sales presentations to differentiate products to ophthalmic surgeons in the territory.
• Analyze data and manage territory to build an effective business plan with forecasting.
• Maintain knowledge of industry trends and competitive products.
• Manage territory budget and resources.
• Complete admin paperwork timely and provide reports on call activity and physician feedback.
• Attend sales training, meetings, conferences, and trade shows.
• Pre-sale: respond to inquiries, determine literature and pricing; influence production/shipping schedules.
• Post-sale: address inquiries, resolve issues, verify warranties, schedule repairs.

Skills

Med device sales

Account management

Sales presentations

Territory planning

Relationship building

Ophthalmology

Travel readiness

Education

Bachelor’s Degree or equivalent

Job description

Overview:

The Strategic Account Manager is responsible for the sale and ongoing support of the Company's product(s) in the US Ophthalmology Teaching Institutions, Veteran Affair Hospitals and Department of Defense Hospitals.

Responsibilities:

• Create demand for Sight Sciences products, within both company and industry compliant guidelines


• Develop effective sales presentations to differentiate product(s) compared to current surgical glaucoma offerings with Ophthalmic surgeons within the assigned territory


• Analyze data and manage territory to create an effective business plan including regular sales forecasting


• Maintain knowledge of current trends in industry and competitive products


• Manage territory budget and resources


• Complete administrative paperwork in a timely manner, and provide reports to Manager regarding established average call activity and feedback from physicians


• Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows


• Maintains direct contact with customers before and after the sale:
  
  
  
  • Pre‑sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules
  
  
  • Post‑sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources
  
  
  
  


• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements


• Maintain a professional and credible image with key physicians, distributors, consultants, vendors, and co-workers

Skills/Qualifications:

• Successful sales track record in med device industry


• Strong relationship building skills


• Strong sales presentation skills


• Ability to work independently and as well as within a strong team environment


• Bachelor’s Degree or equivalent experience


• 5+ years sales experience, with preferably a minimum of 3 years of medical sales experience in ophthalmology, with proven track record of success


• Excellent verbal and written communication and presentation skills necessary


• Valid driver's license to travel to customer locations


• Required residence in territory geography