Strategic Account Manager, Benefits & Renewal

Thatch; San Francisco (CA); Presencial; USD 105 000 - 125 000; Tempo integral

Resumo da oferta

Thatch is seeking an Account Manager to manage a Mid-Market portfolio, acting as a trusted advisor on benefits strategy and renewals. You will engage executive sponsors, HR leaders, and administrators to align goals with Thatch’s platform and drive long-term health and retention.

You will lead annual renewal conversations, prepare QBRs, and collaborate with Sales, Product, and Implementation to scale processes and support upsell opportunities.

Qualificações

• 5+ years in Account Management, Customer Success, or related client-facing roles.
• Experience with renewals, strategic planning, and executive sponsorship.
• Excellent communication and presentation skills tailored to diverse audiences.

Responsabilidades

• Own a Mid-Market portfolio and act as trusted advisor on benefits strategy and renewals.
• Build executive sponsor relationships and advise on customer success metrics.
• Lead QBRs, provide insights, and craft account plans with upsell opportunities.
• Monitor health, identify risks and drive retention through proactive plans.
• Collaborate cross-functionally to advocate for customer needs and scalable processes.

Conhecimentos

Strategic thinking

Communication

Presentation skills

Organizational skills

Project management

Customer empathy

Collaborative mindset

Descrição da oferta de emprego

Thatch is seeking an Account Manager to manage a Mid-Market portfolio, acting as a trusted advisor on benefits strategy and renewals. You will engage executive sponsors, HR leaders, and administrators to align goals with Thatch’s platform and drive long-term health and retention.

You will lead annual renewal conversations, prepare QBRs, and collaborate with Sales, Product, and Implementation to scale processes and support upsell opportunities.