Strategic Mid-Market Benefits Account Manager

Thatch; Austin (TX); On-site; USD 105,000 - 135,000; Full time

Job summary

Thatch is seeking an Account Manager to manage a portfolio of Mid-Market employer customers and benefit brokers. You will serve as a trusted advisor on Thatch platform, ICHRA benefits strategy, and annual renewal/open enrollment, working across Sales, Product, and Operations to drive customer health and retention.

You will lead annual renewal conversations, develop proactive plans, and conduct Quarterly Business Reviews to deliver insights and recommendations, with opportunities for

Qualifications

• 5+ years in account management or similar client-facing roles.
• Strong communication and presentation skills with the ability to tailor messaging.
• Experience leading business reviews, renewals, or consultative account activities.

Responsibilities

• Own a portfolio of Mid-Market employer customers and their benefit brokers.
• Build and maintain relationships with executives, HR leaders, and benefits consultants.
• Lead annual renewal conversations and provide guidance on contribution strategy and plan design.
• Prepare and facilitate QBRs with performance insights, product updates, and account plans.
• Monitor customer health, identify risks, and develop proactive retention plans.
• Collaborate with Implementation, Product, Operations, and Sales to manage escalations and improve experiences.

Skills

Account management

Customer success

Benefits consulting

Client-facing

Job description

Thatch is seeking an Account Manager to manage a portfolio of Mid-Market employer customers and benefit brokers. You will serve as a trusted advisor on Thatch platform, ICHRA benefits strategy, and annual renewal/open enrollment, working across Sales, Product, and Operations to drive customer health and retention.

You will lead annual renewal conversations, develop proactive plans, and conduct Quarterly Business Reviews to deliver insights and recommendations, with opportunities for