Strategic Account Manager — AI SaaS Growth

Base44 Inc.; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office 3 days per week

Job summary

Base44, an AI-powered software development platform, is seeking an Account Manager to manage business customers from SMB to enterprise, nurture partnerships, champion customer success, and identify growth opportunities.

In this hybrid role, you’ll onboard, drive adoption, monitor health, renewals, and upsells, collaborate with sales, product, and support, and deliver regular ROI-focused business reviews.

Qualifications

• 4+ years of account management or customer success in a B2B technology company.
• Experience handling mid-market and enterprise SaaS, AI, developer tools, or related sectors.
• Proven track record of growth, renewals, and customer satisfaction.
• Excellent communication, presentation, and relationship-building skills.
• Organized, proactive, and comfortable in a high-growth startup environment.

Responsibilities

• Own and nurture relationships with business customers, serving as their primary contact and trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
• Translate customer feedback into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve objectives.
• Use AI tools to enhance productivity and build lightweight internal tools to reduce manual work.
• Maintain and improve how we work with automations, templates, and AI-powered workflows to scale account management.

Skills

Account management

Customer success

Relationship building

SaaS experience

Communication

Job description

Base44, an AI-powered software development platform, is seeking an Account Manager to manage business customers from SMB to enterprise, nurture partnerships, champion customer success, and identify growth opportunities.

In this hybrid role, you’ll onboard, drive adoption, monitor health, renewals, and upsells, collaborate with sales, product, and support, and deliver regular ROI-focused business reviews.