Strategic AI SaaS Account Manager — Growth & Retention

Base44; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

RSUs

Medical, Dental & Vision Insurance

Retirement Savings Plan

Wellness Benefits

Travel Expenses

Subsidized Lunch

Job summary

Base44 is hiring an Account Manager to nurture business customers from SMB to enterprise, driving onboarding, adoption, and continued engagement. You will identify growth opportunities, champion customer value, and collaborate with sales, product, marketing, and support to ensure a seamless client experience.

You will monitor health metrics, advocate for customers, and help shape a best-in-class customer experience in a fast-paced, AI-powered environment.

Qualifications

• 4+ years in account management or customer success in a B2B technology company.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related tech sectors.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a passion for helping clients achieve their goals.
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
• A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out.
• Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

Responsibilities

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor.
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
• Use AI tools proactively to enhance your own productivity and the team's from drafting communications and synthesizing customer insights to building lightweight internal tools.
• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health.
• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team.

Skills

Account management

Mid-market & enterprise

Growth & renewals

Communication

Problem solving

Organization

AI tools experimentation

AI platforms experience

Job description

Base44 is hiring an Account Manager to nurture business customers from SMB to enterprise, driving onboarding, adoption, and continued engagement. You will identify growth opportunities, champion customer value, and collaborate with sales, product, marketing, and support to ensure a seamless client experience.

You will monitor health metrics, advocate for customers, and help shape a best-in-class customer experience in a fast-paced, AI-powered environment.