Account Manager,

Base44 Inc.; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office 3 days per week

Job summary

Base44, an AI-powered software development platform, is seeking an Account Manager to manage business customers from SMB to enterprise, nurture partnerships, champion customer success, and identify growth opportunities.

In this hybrid role, you’ll onboard, drive adoption, monitor health, renewals, and upsells, collaborate with sales, product, and support, and deliver regular ROI-focused business reviews.

Qualifications

• 4+ years of account management or customer success in a B2B technology company.
• Experience handling mid-market and enterprise SaaS, AI, developer tools, or related sectors.
• Proven track record of growth, renewals, and customer satisfaction.
• Excellent communication, presentation, and relationship-building skills.
• Organized, proactive, and comfortable in a high-growth startup environment.

Responsibilities

• Own and nurture relationships with business customers, serving as their primary contact and trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
• Translate customer feedback into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve objectives.
• Use AI tools to enhance productivity and build lightweight internal tools to reduce manual work.
• Maintain and improve how we work with automations, templates, and AI-powered workflows to scale account management.

Skills

Account management

Customer success

Relationship building

SaaS experience

Communication

Job description

We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team’s from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

This is a hybrid position, and the team is expected to come to the office 3 days per week.

Requirements

4+ years of account management or customer success experience in a B2B technology company, preferably a startup

Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors

Proven track record of driving account growth, renewals, and customer satisfaction

Exceptional communication, presentation, and relationship-building skills

Strong problem-solving abilities and a passion for helping clients achieve their goals

Organized, proactive, and comfortable operating in a high-growth, fast-changing environment

A builder’s mindset: you’re comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don’t wait for a system to exist before creating one

Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

About the team

We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.We’re building the go-to-market team for Base44, an AI-powered software development platformResponsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team’s from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

About Base44

We’re building something game-changing, and we’re just getting started. This is a unique opportunity to define the positioning of a product that’s changing how people build software. If you’re comfortable owning a project from start to finish, crafting clear and compelling storytelling, and thrive working at the intersection of marketing and emerging technology - you’ll fit right in.