Strategic AI‑Powered Account Manager

Base44; New York (NY); Híbrido; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Generous time off

401K matching

RSUs/Equity

Descripción de la vacante

Base44, recently acquired by Wix, is hiring an Account Manager to nurture business customers from SMB to enterprise, drive adoption, and uncover growth opportunities. You will partner with sales, product, and support to deliver an exceptional customer experience in a fast-paced environment.

The role emphasizes onboarding, ongoing engagement, and translating feedback into actionable product insights, with a hybrid work setup requiring office presence three days per week.

Formación

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.

Responsabilidades

• Own and nurture relationships with business customers as their primary contact and trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, and satisfaction to mitigate churn and ensure retention.
• Translate feedback into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support for a seamless client experience.
• Deliver regular business reviews, demonstrating ROI and helping customers achieve objectives.
• Use AI tools to enhance productivity and build AI-powered workflows that scale the team.

Conocimientos

Account management

Customer success

Relationship-building

SaaS sales

Educación

Bachelor's degree (related field)

Herramientas

CRM tools

Descripción del empleo

Base44, recently acquired by Wix, is hiring an Account Manager to nurture business customers from SMB to enterprise, drive adoption, and uncover growth opportunities. You will partner with sales, product, and support to deliver an exceptional customer experience in a fast-paced environment.

The role emphasizes onboarding, ongoing engagement, and translating feedback into actionable product insights, with a hybrid work setup requiring office presence three days per week.