AI-Powered SaaS Account Growth Manager

Wix; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Wellness benefits

Travel expenses

Subsidized lunch

Job summary

Base44, an AI-powered software development platform recently acquired by Wix, is seeking an Account Manager in New York to manage business customers from SMB to enterprise and drive value and growth.

In this fast-paced role you will own relationships, onboard and adopt the platform, identify expansion opportunities, monitor health, and deliver regular business reviews while collaborating with sales, product, and support.

Qualifications

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a passion for helping clients achieve their goals.
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.

Responsibilities

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor.
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
• Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work.
• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health.
• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team.

Skills

Account management

Customer success

SaaS

Enterprise customers

AI tools

Tools

AI platforms

Job description

Base44, an AI-powered software development platform recently acquired by Wix, is seeking an Account Manager in New York to manage business customers from SMB to enterprise and drive value and growth.

In this fast-paced role you will own relationships, onboard and adopt the platform, identify expansion opportunities, monitor health, and deliver regular business reviews while collaborating with sales, product, and support.