Strategic AI SaaS Account Manager — Flexible Work

United States Digital Space LLC; United States; On-site; USD 105,000 - 127,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Company equity

Flexible work arrangements

Job summary

the company, Inc. is seeking an Account Manager to join our diverse customer‑focused team.

You will be the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities while collaborating with cross‑functional teams to maximize value from our AI‑driven platform. The ideal candidate will have strong commercial acumen, a passion for data‑driven customer management, and experience with SaaS products and analytics.

Qualifications

• 7+ years of customer-facing experience in SaaS.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent in a related field.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and expansion.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using usage analytics and business insights to identify risks.
• Collaborate with Legal, Sales Operations, and Renewals to manage contracting and forecasting.
• Provide consultative guidance to drive configuration and feature adoption.

Skills

Customer-facing experience

Renewals experience

Account management

Salesforce

Data-driven decisions

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

the company, Inc. is seeking an Account Manager to join our diverse customer‑focused team.

You will be the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities while collaborating with cross‑functional teams to maximize value from our AI‑driven platform. The ideal candidate will have strong commercial acumen, a passion for data‑driven customer management, and experience with SaaS products and analytics.