Strategic AI SaaS Account Manager — Flexible Work

PagerDuty, Inc.; United States; Híbrido; USD 105.000 - 127.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Company equity

Flexible work arrangements

Descripción de la vacante

the company, Inc. is seeking an Account Manager to join our diverse customer‑focused team.

You will be the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities while collaborating with cross‑functional teams to maximize value from our AI‑driven platform. The ideal candidate will have strong commercial acumen, a passion for data‑driven customer management, and experience with SaaS products and analytics.

Formación

• 7+ years of customer-facing experience in SaaS.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent in a related field.

Responsabilidades

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and expansion.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using usage analytics and business insights to identify risks.
• Collaborate with Legal, Sales Operations, and Renewals to manage contracting and forecasting.
• Provide consultative guidance to drive configuration and feature adoption.

Conocimientos

Customer-facing experience

Renewals experience

Account management

Salesforce

Data-driven decisions

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce (SFDC)

Gainsight

Tableau

Looker

Descripción del empleo

the company, Inc. is seeking an Account Manager to join our diverse customer‑focused team.

You will be the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities while collaborating with cross‑functional teams to maximize value from our AI‑driven platform. The ideal candidate will have strong commercial acumen, a passion for data‑driven customer management, and experience with SaaS products and analytics.