Strategic Account Manager, AI SaaS Growth

LangChain; Charlotte (NC); On-site; USD 207,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Equity

Job summary

LangChain is seeking a senior customer-facing professional to manage post-signature engagements for a growing commercial portfolio. You will drive renewals, forecast health and expansion opportunities, and collaborate with Product, Sales, and RevOps to optimize value realization for customers.

You will build strong stakeholder relationships across technical users and executives, help inform the product roadmap, and negotiate renewal terms to secure favorable outcomes for LangChain and customers.

Qualifications

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager in a B2B SaaS environment.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution.
• Develop and maintain a rolling forecast of your portfolio and meet or exceed renewal and net retention targets.
• Proactively identify churn risk by monitoring health, usage, and address obstacles.
• Identify expansion opportunities by aligning needs with product features and value.
• Build and nurture relationships with technical users to executive buyers.
• Voice the customer to inform product roadmap with Product and Engineering teams.
• Partner with Sales, GTM Engineering, and RevOps to ensure a seamless post-sale experience.
• Lead negotiations, structure renewal contracts, and manage quoting and procurement to favorable terms.

Skills

Quota carrying

Customer-facing

B2B SaaS

Renewals

CRM

Tools

Salesforce

Job description

LangChain is seeking a senior customer-facing professional to manage post-signature engagements for a growing commercial portfolio. You will drive renewals, forecast health and expansion opportunities, and collaborate with Product, Sales, and RevOps to optimize value realization for customers.

You will build strong stakeholder relationships across technical users and executives, help inform the product roadmap, and negotiate renewal terms to secure favorable outcomes for LangChain and customers.