Strategic Commercial Account Manager — AI SaaS Growth

Applied Methods Ltd; San Francisco (CA); Hybrid; USD 220,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible vacation

401(k) plan

Meals on in-office days

Job summary

LangChain is seeking a results-driven account manager to own adoption, retention and growth for a portfolio of commercial customers. You will be the primary post-sale commercial contact, driving usage, renewal and expansion while ensuring high retention.

As a trusted advisor, you will forecast portfolio health, mitigate churn risks, and collaborate with Product/Engineering to feed the roadmap. You’ll partner with Sales and RevOps to deliver a seamless customer journey and favorable renewal terms.

Qualifications

• 5+ years in quota-carrying, customer-facing roles such as Account Management, Customer Success, or Renewals.
• Proven track record of meeting retention and expansion quotas.
• Strong negotiation skills and multi-stakeholder renewal experience.
• Experience with CRM for pipeline management and forecasting.

Responsibilities

• Manage the entire post-signature customer lifecycle for a portfolio of commercial customers.
• Develop and maintain a rolling forecast and meet renewal and net retention targets.
• Proactively identify churn risk and address commercial obstacles.
• Uncover expansion opportunities by aligning needs with new features and products.
• Build relationships with stakeholders from technical users to economic buyers.
• Collaborate with Product, Engineering, Sales, and RevOps to ensure a unified post-sale experience and negotiate contracts.

Skills

Account management

Renewals

Forecasting

CRM (Salesforce)

Negotiation

Communication skills

B2B SaaS

AI/ML familiarity

Tools

Salesforce

Job description

LangChain is seeking a results-driven account manager to own adoption, retention and growth for a portfolio of commercial customers. You will be the primary post-sale commercial contact, driving usage, renewal and expansion while ensuring high retention.

As a trusted advisor, you will forecast portfolio health, mitigate churn risks, and collaborate with Product/Engineering to feed the roadmap. You’ll partner with Sales and RevOps to deliver a seamless customer journey and favorable renewal terms.